All of our products come safely and sustainably packaged as standard. We do not offer a gift option at this moment.

All Amberelle Occasions digital stationery is delivered via email to the email address specified by the customer. There are No physical products delivered to addresses.

Details of shipment and delivery will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there. While we always aim to dispatch orders as soon as possible (within a working day), please allow for delays in dispatch times during peak periods. All deliveries are Free and delivery times can be found below. United Kingdom Only 1 - 2 Working Days Deliveries are not made on bank holidays.

Small quantity orders do not have tracking available. Larger quantity orders or multi item orders are fully tracked and details will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there. While we always aim to dispatch orders as soon as possible (within a working day), please allow for delays in dispatch times during peak periods. ​ All deliveries are Free. These delivery types and times are shown below and will be determined by our printers. ​ United Kingdom Only ​ Royal Mail 2nd Class 4 - 6 Working Days Royal Mail 48 ™ 2 - 3 Working Days Standard Tracked 1 - 2 Working Days Deliveries are not made on bank holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, so that you can track your parcel right to your door. You can also contact our friendly customer service team via email or our Livechat if you have any further queries about your package.

Small quantity orders do not have tracking available. Larger quantity orders or multi item orders are fully tracked and details will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there. While we always aim to dispatch orders as soon as possible (within a working day), please allow for delays in dispatch times during peak periods. ​ All deliveries are Free. These delivery types and times are shown below and will be determined by our printers. ​ United Kingdom Only ​ Royal Mail 2nd Class 4 - 6 Working Days Royal Mail 48 ™ 2 - 3 Working Days Standard Tracked 1 - 2 Working Days Deliveries are not made on bank holidays.

Details of shipment and delivery will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there. All deliveries are sent to the United Kingdom Only via Airmail and take 1-3 weeks but can take up to 45 days (Buyer Protection Period) depending on the courier service. If your order does not come during this time frame please contact us to let us know and we will do our very best to resolve the issue for you. All dispatch/delivery times are estimates not guarantees and maybe effected by unforeseen production or courier issues. We do not accept responsibility for delays or any loss suffered due to missed shipping or delivery dates. ​ All deliveries are Free and delivery times can be found below. ​ United Kingdom Only ​ 1 - 3 Weeks ​ Deliveries are not made on bank holidays.

Once an order has been processed, we are unfortunately unable to amend any details or make any changes. Please check your details are correct before checkout - and if using PayPal, do make sure your address is updated in your account too. If you have any questions regarding your order, please contact our friendly customer service team via Livechat or email, and we will be happy to see if there is anything we can do to help!

Please check the proof for correct details, spelling mistakes or changes you require as the order can-not be changed once sent to the printers and if the fault lies with you, a refund will not be made. It is not possible to return wedding and occasions stationery for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard where the fault lies with us. Any errors made by us in printing must be reported by e-mail using our contact form, please make sure to include your order number in the subject line. In order to qualify for a full refund, you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue. We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur on returning the item to us. If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service Representative on 07930 343011 so we can process and reprint your order immediately. If, when delivered, the printed product cannot be used because there is no packaging or the contents are completely ruined, please do not accept the material, and mark the refusal on the document provided by the courier. You must then call our Customer Service Representative on 07930 343011 to inform us of the issue so we can proceed and reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.

We do not offer an exchange service at this time.

Please contact us within 10 days of receiving your order for us to process any issues you have with our supplier. If the item is not as described please send us photographic evidence so that we can send this to our supplier as proof and therefore process your refund quicker. ​ We promise your money back if the item you received is not as described or damaged, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes if your claim is accepted to be eligible after review of photographic evidence or an investigation has taken place to find the location of the shipment.

We follow a 10-day return policy during which you must contact us via e-mail so that a return can be started. The cost of return is the customers responsibility. The item must be undamaged, unworn, and unused with tags still attached within 10 days of the notification that the item will be returned. We will also provide a return/refund for any damaged or defective items as long as any claims are placed within the agreed upon 4 days of the item being received. ​ ​

Please check the proof for correct details, spelling mistakes or changes you require as the order can-not be changed once sent to the printers and if the fault lies with you, a refund will not be made. It is not possible to return wedding and occasions stationery for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard where the fault lies with us. Any errors made by us in printing must be reported by e-mail using our contact form, please make sure to include your order number in the subject line. In order to qualify for a full refund, you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue. We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur on returning the item to us. If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service Representative on 07930 343011 so we can process and reprint your order immediately. If, when delivered, the printed product cannot be used because there is no packaging or the contents are completely ruined, please do not accept the material, and mark the refusal on the document provided by the courier. You must then call our Customer Service Representative on 07930 343011 to inform us of the issue so we can proceed and reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.

To order a free digital sample please follow these steps: ​ Choose the stationery you would like a free digital sample of. Visit our contact page and fill in the contact form with your name, email address, query type (free digital sample), chosen stationery, any colour or design changes, and details of your occasion. Submit the form, and we will create your digital sample and email it to you as quickly as possible.

We do not offer printed stationery samples at this time. We do however offer one free digital sample of each individual item of your choice instead.

Digital samples are free of charge.

Yes, we offer one free digital sample of each individual stationery of your choice.

Digital samples can not be amended before you have ordered. If you decide to go ahead and order after you have received your free digital sample, you will have to create the order for that item of stationery for your digital sample to be amended. After an order has been created your digital sample becomes a digital proof which can be amended until you are happy then your order will be sent to the printers for printing.

Wedding & Occasions Stationery or Jewellery items can not be personalised with emojis or special characters.

WEDDING STATIONERY Please find all the information about our Wedding Stationery below that you may require. ​ SAVE THE DATE CARDS ​ Customer Details Required Name Of Bride-To-Be Name Of The Groom Date INVITATION CARDS DAY/EVENING Customer Details Required Name Of Bride-To-Be Name Of The Groom Ceremony Venue Address Reception Venue Address Date & Time R.S.V.P By Date R.S.V.P Contact Details MENU CARDS Customer Details Required List Of Meal Choices Offered Name Of Bride-To-Be Name Of The Groom Date Reception Venue Address ​ R.S.V.P CARDS ​ Customer Details Required R.S.V.P By Date ORDER OF THE DAY CARDS Customer Details Required List Of Day Events And Times Name Of Bride-To-Be Name Of The Groom Date Reception Venue Address ​ PLACE CARDS Customer Details Required Initials Of Couple (Where Required) List Of Guest Names ​ TABLE PLANS Customer Details Required List Of Guests Name Of Bride-To-Be Name Of Groom Date & Time THANK YOU CARDS Customer Details Required Name Of The Bride Name Of The Groom

ORDER PROCESS Let's get started... ​ HOW TO ORDER OUR PRINTED & DIGITAL STATIONERY... ​ Choose your stationery design & colour. Decide on the quantity you require of each item (Digital Stationery will be one print-ready file per item). Gather all details required for the stationery which you have chosen. Order your stationery and take care to fill in our personalisation section to give design & colour preferences along with the information you would like on your stationery or information we have requested from you for the product you are ordering. Please provide an email address for us to email your Digital Sample to because without this email address we will be unable to send it to you and will have to cancel your order. Please email any photos you wish to add to your stationery or guest list documentation to us on our contact page. We will now complete your Digital Proof & email it to the email address you have provided us with for your approval. Please check the Digital Proof for spelling mistakes or changes you require as the order can not be changed once sent to the printers. (Digital Stationery (this is not a Digital Sample) once purchased will not be sent to the printers it will be emailed to the email address provided). Once you have approved the Digital Proof your order will be sent to the printers & you will be informed. (Please see 8 for Digital Stationery instructions). Your invoice will be emailed to the email address provided & your order will be complete. ​ PLEASE NOTE... ​ Minimum order for Wedding Stationery is 20 excluding Table Plans which is 1. Minimum order for Party Stationery & Baby Stationery is 25. All Day & Evening Wedding Invitations are ordered separately. Most Amberelle Occasions Stationery is branded on the reverse of the cards. All Decorative Detailing & Embellishments are printed. An Email Address will be required to send Digital Samples for final approval & invoicing. All items are delivered in protective packaging & boxed for a safe undamaged journey. If you have a query do not hesitate to get in contact.

PARTY STATIONERY Please find all the information about our Party Stationery below that you may require. ANNIVERSARY INVITATION CARDS Customer Details Required Name Of First Person Name Of Second Person Years Married Venue Address Date & Time R.S.V.P By Date R.S.V.P Contact Details ENGAGEMENT INVITATION CARDS ​ Customer Details Required Name Of First Person Name Of Second Person Venue Address Date & Time R.S.V.P By Date R.S.V.P Contact Details BIRTHDAY INVITATION CARDS ​ Customer Details Required Name Of Person Birthday Age Venue Address Date & Time R.S.V.P By Date R.S.V.P Contact Details ​ BABY STATIONERY Please find all the information about our Baby Stationery below that you may require. BABY SHOWER INVITATION CARDS Customer Details Required Name Of Mum To Be Venue Address Date & Time R.S.V.P By Date R.S.V.P Contact Details. Baby Shower Held By Name ​ BABY ANNOUNCEMENT CARDS ​ Customer Details Required Name Of Parents Name Of New Baby Date Of Birth Of New Baby Time New Baby Was Born Weight Of New Baby CHRISTENING INVITATION CARDS ​ Customer Details Required Name Of Parents Name Of Child Ceremony Venue Address Reception Venue Address Date & Time R.S.V.P By Date R.S.V.P Contact Details

No, after Stationery has been sent to the printers the item can not be amended. This also applies for our personalised jewellery.

Yes, if the item states it is customisable you can personalise it by giving the details you wish to be used via the note option during the order process.

Unfortunately, you can not return a personalised item unless there is an error on Amberelle Occasions part or the item is faulty.

ORDER PROCESS Let's get started... ​ HOW TO ORDER OUR PRINTED & DIGITAL STATIONERY... ​ Choose your stationery design & colour. Decide on the quantity you require of each item (Digital Stationery will be one print-ready file per item). Gather all details required for the stationery which you have chosen. Order your stationery and take care to fill in our personalisation section to give design & colour preferences along with the information you would like on your stationery or information we have requested from you for the product you are ordering. Please provide an email address for us to email your Digital Sample to because without this email address we will be unable to send it to you and will have to cancel your order. Please email any photos you wish to add to your stationery or guest list documentation to us on our contact page. We will now complete your Digital Proof & email it to the email address you have provided us with for your approval. Please check the Digital Proof for spelling mistakes or changes you require as the order can not be changed once sent to the printers. (Digital Stationery (this is not a Digital Sample) once purchased will not be sent to the printers it will be emailed to the email address provided). Once you have approved the Digital Proof your order will be sent to the printers & you will be informed. (Please see 8 for Digital Stationery instructions). Your invoice will be emailed to the email address provided & your order will be complete. ​ PLEASE NOTE... ​ Minimum order for Wedding Stationery is 20 excluding Table Plans which is 1. Minimum order for Party Stationery & Baby Stationery is 25. All Day & Evening Wedding Invitations are ordered separately. Most Amberelle Occasions Stationery is branded on the reverse of the cards. All Decorative Detailing & Embellishments are printed. An Email Address will be required to send Digital Samples for final approval & invoicing. All items are delivered in protective packaging & boxed for a safe undamaged journey. If you have a query do not hesitate to get in contact.

Yes, personalisation is free with the item.

Traditional Zodiac/Star Sign List Aries (March 21 – April 19) Taurus (April 20 – May 20) Gemini (May 21 – June 20) Cancer (June 21 – July 22) Leo (July 23 – August 22) Virgo (August 23 – September 22) Libra (September 23 – October 22) Scorpio (October 23 – November 21) Sagittarius (November 22 – December 21) Capricorn (December 22 – January 19) Aquarius (January 20 – February 18) Pisces (February 19 – March 20)

Traditional Birthstone List January - Garnet February - Amethyst March - Aquamarine April - Diamond May - Emerald June - Pearl July - Ruby August - Peridot September - Sapphire October - Opal November - Topaz December - Tanzanite

We are proud to announce our new Moissanite fine jewellery line. ​ Moissanite is a naturally occurring rare mineral and is known to be found in meteorites as discovered by Dr.Henri Moissan back in 1893 in Arizona. Moissanite is harder than cubic zirconia and nearly as hard as Diamond. It disperses light very well and has higher light refraction than Diamond so appears more brilliant but it is not as expensive. Therefore, more sparkle for a fraction of the cost!

There are many materials that Amberelle Jewellery is made from. Here are a few: Sterling Silver 925 Gold Plated Rose Gold Plated Platinum Plated White Gold Plated All Amberelle Jewellery has been made from the finest quality materials. The product description of each item of Jewellery will tell you what the Jewellery item is made from, therefore, please check the product description of each item you would like to find information on. If you are unable to find out the information you require please feel free to fill in our contact form on our contact page and we will get back to you as quickly as possible.

You can amend or cancel your Wedding & Occasions Stationery order as long as it has not been sent to the printers. Once sent to the printers, we cannot amend or cancel the order. For Jewellery, Watches, Bridal Jewellery Sets, Tiaras, and Hair Accessories orders, we are unable to amend or cancel the order once placed.

All of our products come safely and sustainably packaged as standard straight to your door via a courier service. We do not offer a gift option at this moment.

If you have not received a conformation email please check your email junk mail box first. If you do not find the conformation email in your email junk mail box please use our contact form on our contact page to let us know. Please include your name, email address and order number when you contact us so that we can get back to you as quickly as possible, Thank you.

If your order has been delivered but is incorrect please use our contact form on our contact page to let us know. Please include your name, email address and order number when you contact us so that we can get back to you as quickly as possible, Thank you.

If you haven't received a reply to your email, please email us directly at sales@amberelle.co.uk or call us on 07930 343011 if the situation is urgent.

The Amberelle customer service response team are here to help answer your questions and resolve your queries. We have a range of ways that you can contact us for help which are listed below. Alternatively check out our Help Centre where you can find popular questions and answers from our customers to help you. We’re here to help Monday - Sunday 9am-9pm GMT. Call us on - 07930 343011 Email us using our contact form on our contact page. We aim to respond to all emails within 48 hours but if you cannot find our response please check your email junk mail box.

Yes, there is an option to pay with Paypal at our checkout.

We offer numerous payment options at our check out. These can be found below: Visa Debit Matercard American Express China Union Pay JCB Diners Cartes Bancaires Discover Visa Electron Maestro Apple Pay PayPal

Yes, we can create custom stationery to meet your needs. If you require custom stationery please get in touch with us via our contact page by filling in our contact form with the details below: Name Email Query Stationery Type Design Ideas Details Of Occasion Upload Ideas or Photos Via The Form A phone consultation will then be booked to discuss your stationery in depth. After this phone consultation you will receive a quote for the stationery you have requested. If you accept the quote then a 20% deposit of the quote amount has to be made to secure the order and we will start designing your stationery for you. The deposit is none refundable. If you prefer to speak to us via phone you can book a phone consultation by calling 07930 343011.

Yes, the stationery is not a design we have already created on our website and has to be designed to meet your needs, therefore, we do charge extra for custom stationery. This extra cost can vary depending on the item of stationery and hours of work needed.

WEDDING STATIONERY Please find all the information about our Wedding Stationery below that you may require. ​ SAVE THE DATE CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm White Silk Texture Card, Matt Lamination, 100gsm Smooth White Envelopes. INVITATION CARDS DAY/EVENING Product Details Day or Evening, A5 Size - Approx. 148mm x 210mm, 350gsm White Silk Texture Card, Matt Lamination, 100gsm Smooth White Envelopes. MENU CARDS Product Details DL5 Size - Approx. 105mm x 148mm, 350gsm White Silk Texture Card, Matt Lamination. ​ R.S.V.P CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm White Silk Texture Card, Matt Lamination, 100gsm Smooth White Envelopes. ORDER OF THE DAY CARDS Product Details A5 Size - Approx. 148mm x 210mm, 350gsm White Silk Texture Card, Matt Lamination. ​ PLACE CARDS Product Details A7 Size - Approx. 90mm x 45mm, 350gsm White Silk Texture Card, Matt Lamination. ​ TABLE PLANS Product Details A2 Size - Approx. 420mm x 594mm, 120gsm Matt Textured Paper or 400gsm White Matt Texture Card, Matt Lamination, Mounted On 3mm Foamex THANK YOU CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm White Silk Texture Card, Matt Lamination, 100gsm Smooth White Envelopes. PARTY STATIONERY Please find all the information about our Party Stationery below that you may require. ANNIVERSARY INVITATION CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm Coated Art Paper, Gloss Lamination, 100gsm Smooth White Envelopes. ENGAGEMENT INVITATION CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm Coated Art Paper, Gloss Lamination, 100gsm Smooth White Envelopes. BIRTHDAY INVITATION CARDS Product Details Adult or Child, A6 Size - Approx. 105mm x 148mm, 350gsm Coated Art Paper, Gloss Lamination,100gsm Smooth White Envelopes. ​ BABY STATIONERY Please find all the information about our Baby Stationery below that you may require. BABY SHOWER INVITATION CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm Coated Art Paper, Gloss Lamination, 100gsm Smooth White Envelopes. ​ BABY ANNOUNCEMENT CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm Coated Art Paper, Gloss Lamination,100gsm Smooth White Envelopes. CHRISTENING INVITATION CARDS Product Details A6 Size - Approx. 105mm x 148mm, 350gsm Coated Art Paper, Gloss Lamination,100gsm Smooth White Envelopes.