10% OFF CELINA MOISSANITE LIMITED TIME ONLY
+ 3 FOR 2 ON ALL HARMONY CHARMS + FREE HEART CHARM WITH ANY HARMONY CHARM BRACELET PURCHASE
- JEWELLERY COUNTER
- STATIONERY STORE
HELP CENTRE
FIND FAQ'S HERE
Welcome to Amberelle help centre! We have added questions and answers which we have been asked by previous customers here so we hope you find what you are looking for. Alternatively, if you query is not answered in our help centre please visit our contact page and fill in the form and we will aim to get back to you within 48 hours.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, so that you can track your parcel right to your door.
You can also contact our friendly customer service team via email or our Livechat if you have any further queries about your package.
All of our products come safely and sustainably packaged as standard.
We do not offer a gift option at this moment.
Once an order has been processed, we are unfortunately unable to amend any details or make any changes. Please check your details are correct before checkout - and if using PayPal, do make sure your address is updated in your account too.
If you have any questions regarding your order, please contact our friendly customer service team via Livechat or email, and we will be happy to see if there is anything we can do to help!
Small quantity orders do not have tracking available. Larger quantity orders or multi item orders are fully tracked and details will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there.
While we always aim to dispatch orders as soon as possible (within a working day), please allow for delays in dispatch times during peak periods.
All deliveries are Free. These delivery types and times are shown below and will be determined by our printers.
United Kingdom Only
Royal Mail 2nd Class 4 - 6 Working Days
Royal Mail 48 ™ 2 - 3 Working Days
Standard Tracked 1 - 2 Working Days Deliveries are not made on bank holidays.
Small quantity orders do not have tracking available. Larger quantity orders or multi item orders are fully tracked and details will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there.
While we always aim to dispatch orders as soon as possible (within a working day), please allow for delays in dispatch times during peak periods.
All deliveries are Free. These delivery types and times are shown below and will be determined by our printers.
United Kingdom Only
Royal Mail 2nd Class 4 - 6 Working Days
Royal Mail 48 ™ 2 - 3 Working Days
Standard Tracked 1 - 2 Working Days Deliveries are not made on bank holidays.
All Amberelle Occasions digital stationery is delivered via email to the email address specified by the customer. There are No physical products delivered to addresses.
Details of shipment and delivery will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there.
While we always aim to dispatch orders as soon as possible (within a working day), please allow for delays in dispatch times during peak periods.
All deliveries are Free and delivery times can be found below.
United Kingdom Only
1 - 2 Working Days
Deliveries are not made on bank holidays.
Details of shipment and delivery will be sent to you after placing your order. Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up in there.
All deliveries are sent to the United Kingdom Only via Airmail and take 1-3 weeks but can take up to 45 days (Buyer Protection Period) depending on the courier service. If your order does not come during this time frame please contact us to let us know and we will do our very best to resolve the issue for you.
All dispatch/delivery times are estimates not guarantees and maybe effected by unforeseen production or courier issues. We do not accept responsibility for delays or any loss suffered due to missed shipping or delivery dates.
All deliveries are Free and delivery times can be found below.
United Kingdom Only
1 - 3 Weeks
Deliveries are not made on bank holidays.